Maximizing Returns with an Ethical Approach
“It is wonderful working with a collections partner that understands the value of collecting funds while maintaining a healthy respectful relationship with our patients. Universal Credit Services truly understands the importance of serving as a partner, not just a vendor.”
“The Universal team is always available when we call. Their approach to client service and overall rate of recovery is second to none.”
Our Mission and Values
Universal Credit Services partners with each of our clients to provide targeted solutions to their debt recovery needs. We maintain ethical and professional standards through continuous education and process improvements.
Superior Service
Our philosophy is to provide our clients with a level of service that is responsive, effective and knowledgeable. We treat every client as if they are our only client and continuously strive to exceed our clients’ objectives and expectations.
Flexibility
We’ve never believed in a “one-size-fits-all” approach to debt recovery. At UCS, we adjust to your objectives and standards. This flexibility allows us to customize the account receivable solutions you need to get the results you want.
Commitment
We provide our clients with an industry-leading level of service. As a SOC 2/Type 2 and HIPAA certified agency, you can rest assured knowing you’ll have a partner that is professional, compliant, and ethical.
Professional Associations
We are proud to be associated with the following organizations to stay up to date with evolving industry regulations and best practices
Our People
Behind every successful company is great people. Our executive management team brings over 75 years of collections experience. More importantly, we have a proven track record of delivering innovative accounts receivables solutions, operational efficiency and increased revenue to our clients. Our staff receives regular training, testing and ongoing professional development to ensure compliance with our clients’ objectives and prevailing law.
Jennifer Dietrich
Chief Executive/Operating Officer
Donna Madigan
Controller
Charity Olson
General Counsel & Chief Compliance Officer
Our Approach
Locating and recovering your accounts with our scientific, consumer-friendly approach that capitalizes on the latest technology.
We understand that not only do we need to collect money, we must do so in a manner that is consistent with your company’s values and preferred methodology.
Universal Credit Services utilizes a profit recovery strategy that is unique to our industry. By applying a scientific, yet consumer-friendly approach to debt recovery and leveraging on the latest in account receivables technology, we are able to locate and collect from the greatest number of your accounts – faster and with fewer complaints.
What do we believe is the best way to achieve this objective and maximize your ROI? When you partner with UCS, we will implement a method of concerted calling campaigns and insurance claim resolution tactics, supplemented by automated skip tracing and written notices.
At Universal Credit Services, we believe our clients should be kept informed. Our transparent, systematic workflow continually monitors your recovery team’s progress.
This allows for flexibility and adaptation to the changing characteristics of your business needs. Our intricately managed recovery process is second to none in the industry, and is one of the reasons why UCS consistently out-performs its direct competitors.
Revenue collection experts improving your bottom line
Our transparent, systematic workflow continually monitors your recovery team’s progress. This allows for flexibility and adaptation to the changing characteristics of your business needs.
